Shipping Policy

 

How long do orders take to deliver?

Your custom-made suit will take 10 -15 working days, once your payment has been cleared. We will notify you by email as soon as your order will be shipped. In case, Item’s delivery is delayed beyond the specified time, you are advised to contact us through email.

 

Which shipping service do we use?

We use fast and secure shipping services; DHL and FedEx. The parcel is easily traceable by the tracking number. This facility helps you to keep a close watch on the movement of your shipment, towards its final destination; hence the customers can get their parcels right at their doorstep at their convenience without any hassles.

Tracking details: We will provide you with the tracking number, once the item is shipped.

 

What happens if we are not available at the time of delivery?

In case it is not possible for you to sign or collect your shipment at the probable date of arrival of your shipment, you can certainly leave a note on the door directing delivery to a neighbor, who can sign for the package on your behalf.

If no one can sign for the delivery on your behalf, Express courier will leave a note with the shipment number and a contact number so that you can call them and arrange for the delivery at your convenience. It is to be noted that, we do not make delivery at Post office box (P.O. Box) addresses.

 

What If the delivery will be late?

If for any reason your order fails to arrive or it is unable to locate your shipment, the credit will be charged back to your credit card, equal to the amount of your purchase, or a replacement shipment will be sent to you.

If you intimate us by email about the delivery that is taking longer than the shipping notice estimate, we will get back to you with the courier's tracking number for the shipment and directions for using this number to learn the status of your shipment. 

 

Where do we ship from?

Being a worldwide concern, we've our production unit in several countries, including the US, Europe, and Asia Region. The dispatching of the packages depends upon the availability and timely delivery, if your Fabric is available at our USA warehouse then it will directly craft and ship from there, or if not, then your package will be dispatched from our international facility, keeping on a priority that it shall deliver to your address on time and in good condition because, sending it to USA and send it to your address would take time and cost as well, therefore, we ship directly from our production unit where the fabric is available.

Return & Exchange Policy

 

Return and Exchange Policy:

 We are committed to offering our customers with most trendy, innovative, stylish, and flawless products. We never compromise on quality or give false commitments, and follow a clear policy because we value our customers and want you to know everything before you buy. We have streamlined our policy and hope to seek your cooperation in abiding by these clauses.

 

Size:

It is very important that you cross-check your measurements carefully before placing an order. Custom size information is available with detailed steps for measuring your size on our website. If you have any questions regarding size, feel free to email us.

 

Cancellation of Order:

All custom orders from us can be canceled within 24 hours free of charge, no questions asked. However, because your suit/tuxedo is a one-off tailor-made for your special day, orders canceled after 24 hours are subject to a handling fee equaling 25% of the item price. We thank you in advance for your understanding.

 

Damage Product:

Before shipping your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please email us, specifying the extent of damage, within 24 hours of receiving the item.

 

Refunds:

The customer can claim for the return and refund within 30 days, if you received defected or the wrong item. You can email us at sales@jbsuits.com. But make sure no refund will be issued if the product is without its original tags, packing, damaged, or used too many times.