Frequently Asked Questions

Q1. How can I order customized suits from
A. Go to the website then select the product, add sizing then click add to cart.

Q2. Do you have any statistical algorithm to calculate the size to check?
A. Our statistical algorithm which is based on an accurate sartorial specification sheet and a sartorial men’s size table verifies the accuracy of your measurements.

Q3. How long does it take to deliver the item?
A. Your custom-made suit will take 10 -15 working days, once your payment has been cleared. We will notify you by email as soon as your order will be shipped. In case, Item’s delivery is delayed beyond a specified time, you are advised to contact us through email.

Q4. Is it secure to order suits online?
A. To ensure your order is secure and privacy is protected, we use SSL (Secure Socket Layer) that provides end-to-end encryption. We use the service of PayPal to receive your payments that are highly secure and reliable.

Q5. How can I be confirmed that my order is received?
A. After placing the order, you will receive a confirmation email in a few minutes.

Q6. How do I measure my own size?
A. For your ease, it will be helpful if you refer to our size guide.

Q7. How can I use coupons?
A. You can use the given discounted coupon code after completing the order at checkout on the coupon page.

Q8. How can I track my order?
A. You will be informed about the tracking details through an email.

Q9. Can I cancel my order?
A. All custom orders from us can be canceled within 24 hours free of charge, no questions asked. However, because your suit/tuxedo is a one-off tailor-made for your special day, orders canceled after 24 hours are subject to a handling fee equaling 25% of the item price.

Q10. Do I need to pay the courier for returning the item?
A. As we provide free shipping at our own cost, we are unable to pay for returning items.
Q11. What if I have any problem after receiving the order?
A. If you have any problem immediately contact our customer service team to brief your issue. Visit our return and exchange policy page for more information.

Q12. Do Jbsuits have any retail shop?
A. Jbsuits is an online clothing store. We do not have any retail shop.